- If the item you have ordered is not from our held stock, we would have commissioned a supplier to make the item especially for you, so therefore falls outside of the Consumer Contracts Regulations
In the unlikely event that your goods arrive damaged, faulty or incorrect, please note that these cases must be reported within 24hours of a signed delivery.
We will then offer you either the choice of:
(A) An exchange of faulty part or product or (B) Collection with full refund.
This does not affect your statutory rights
Please note that we are unable to accept returns on bespoke made upholstered items, (unless there was a provable damage during transportation), please ask for swatches for all bespoke upholstered items prior to purchase.